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Jackpot Raider Responsible Gambling

Gambling is entertainment. Jackpot Raider operates on that basis, and this page sets out the tools available to you, the external organisations that offer support, and how to reach us directly. Jackpot Raider is licensed by the Curaçao Gaming Authority (CGA) under Certificate of Operation OGL/2024/969/1019, held by Three Cats B.V.

Our commitment

Jackpot Raider holds an active Certificate of Operation from the Curaçao Gaming Authority, issued 26 September 2025 under licence number OGL/2024/969/1019. Every page on the site carries a footer notice that gambling can be addictive, that play should be responsible, and that the site accepts customers aged 18 and over only. Please note that Jackpot Raider does not hold a UK Gambling Commission licence and is not integrated with GAMSTOP. The United Kingdom is a restricted territory and residents cannot hold an account.

Tools available

Several account-level controls are available to you directly. Loss limits can be set from within your account at any time. If you need more distance from play, you can request a cooling-off period; no prize is awarded on any win that occurs while a cooling-off period is active. Self-exclusion is also available on request: the account is closed immediately and play on it is blocked, and we make reasonable efforts to prevent a new account being opened under the same details.

The tools available include:

  • Loss limits on your account
  • Cooling-off periods
  • Self-exclusion with immediate account closure
  • Account closure by email to [email protected]

To set a loss limit, log in and go to the Responsible Gaming section of your account. To request self-exclusion or full account closure, contact our support team directly. Your current withdrawal limit is visible in the Withdrawal section of the Cashier and rises with your loyalty rank.

Signs to watch for

Some patterns of play are worth recognising as signals that gambling has moved outside its intended role.

  • Chasing losses by continuing to play in order to recover money already lost
  • Spending more time or money on gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or selling possessions to fund gambling
  • Feeling restless or irritable when not playing
  • Hiding gambling activity from people close to you

Where to get help

Several organisations provide free, confidential support. None of them require you to be in crisis to make contact.

Contact us

To request self-exclusion, set limits, or ask any question about your account, contact our support team via live chat (available 24/7 from the launcher on every page) or by email at [email protected] . Self-exclusion requests result in immediate account closure. If you write to us to close your account, all funds on the account are returned to you.